Privacy Policy
Effective Date: September 26, 2026
Last Updated: September 26, 2026
At Ella Radiance, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Ella Radiance collects, uses, stores, protects, shares, and deletes information when you use our website, mobile application, products, and services.
This Privacy Policy applies to the Ella Radiance mobile application, the website ellaradiance.in, and related services operated by Ella Radiance.
By accessing or using our website or mobile application, you acknowledge the practices described in this Privacy Policy.
1. Company Information
Ella Radiance
Address:
Ground Floor, 158, Green Avenue,
Dad Road, Backside Hotel Keys,
Pin Code – 142022, India
Email: ellaradiancein@gmail.com
Phone: +91 97792 95099
2. Information We Collect
We may collect information that you provide directly to us, information generated through your use of our services, and certain technical information collected automatically.
The information we collect depends on how you use the Ella Radiance website and application.
2.1 Personal Information
When you create an account, place an order, contact us, or use certain features, we may collect:
- Full name
- Email address
- Mobile/phone number
- Account information
- Login/authentication information
- Shipping address
- Billing address
- Order information
- Purchase history
- Information you provide when contacting customer support
- Information you voluntarily submit through forms or other features
We collect only information reasonably necessary to provide and improve our services.
2.2 Payment Information
When you make a purchase through Ella Radiance, your payment may be processed by a third-party payment service provider.
Depending on the payment method, we may receive information such as:
- Transaction ID
- Payment status
- Order amount
- Payment method
- Refund status
- Transaction-related information
We do not intentionally store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, banking passwords, or other payment credentials on our own servers.
Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and security practices.
2.3 Device and Technical Information
When you use our mobile application or website, certain technical information may be automatically collected.
This may include:
- Device type
- Device model
- Operating system
- Operating system version
- Application version
- IP address
- Browser type
- Network information
- Device identifiers where applicable
- Application performance information
- Crash and diagnostic information
- Date and time of activity
We use this information primarily to operate, secure, troubleshoot, and improve our services.
2.4 Usage Information
We may collect information about how you interact with the Ella Radiance application and website, including:
- Pages or screens viewed
- Products viewed
- Features used
- General interaction information
- Date and time of activity
- Application performance information
- Website usage information
This information may be used to improve the functionality and user experience of our services.
2.5 Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember preferences
- Improve user experience
- Analyze website performance
- Understand website usage
- Improve security
- Detect fraudulent or suspicious activity
You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
3. How We Use Your Information
We may use collected information for the following purposes.
3.1 Account Management
We may use your information to:
- Create your account
- Maintain your account
- Authenticate your account
- Provide account-related services
- Secure your account
- Process account requests
3.2 Order Processing
We may use your information to:
- Process orders
- Confirm purchases
- Process payments
- Arrange product delivery
- Provide order updates
- Process cancellations
- Process refunds
- Maintain order history
3.3 Customer Support
We may use your information to:
- Respond to customer questions
- Resolve complaints
- Investigate order issues
- Provide customer support
- Respond to account-related requests
3.4 Service Improvement
We may use information to:
- Improve our website
- Improve our mobile application
- Improve product and service functionality
- Analyze application performance
- Identify technical problems
- Understand how users interact with our services
3.5 Security and Fraud Prevention
We may use information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Protect user accounts
- Protect our website and application
- Investigate misuse
- Maintain system security
- Prevent unauthorized access
3.6 Communications
We may use your contact information to send:
- Order confirmations
- Delivery updates
- Account notifications
- Security notifications
- Important service announcements
- Customer support communications
Where permitted by applicable law, we may also send promotional communications. You may request to stop receiving promotional communications.
4. How We Share Your Information
Ella Radiance does not sell your personal information.
We may share limited information with trusted service providers when necessary to operate our business and provide services to you.
4.1 Delivery and Logistics Providers
To deliver your order, we may share information such as:
- Name
- Phone number
- Delivery address
- Order details
with delivery or logistics providers.
4.2 Payment Service Providers
Payment-related information may be processed by authorized payment service providers to:
- Complete transactions
- Verify payments
- Process refunds
- Prevent payment fraud
Payment providers may process information according to their own privacy policies.
4.3 Technology and Service Providers
We may use third-party service providers for services such as:
- Website hosting
- Cloud infrastructure
- Application hosting
- Analytics
- Crash reporting
- Application performance monitoring
- Security
- Customer support
- Communication services
These providers may process information on our behalf for the purposes described in this Privacy Policy.
4.4 Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws
- Respond to valid legal requests
- Comply with court orders
- Protect our legal rights
- Prevent fraud
- Investigate security incidents
- Protect users or other persons
5. Third-Party Services
Ella Radiance may use third-party services to operate, maintain, secure, and improve the application and website.
These services may include payment providers, hosting providers, analytics providers, crash-reporting services, notification services, security providers, delivery providers, and other technology providers.
Third-party providers may independently process information according to their own privacy policies.
Users should review the privacy policies of applicable third-party providers when appropriate.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
We take reasonable steps to limit access to personal information to authorized persons and service providers who require the information for legitimate business purposes.
However, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security of your information.
7. Data Retention Policy
Ella Radiance retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
7.1 Account Information
If you maintain an Ella Radiance account, we generally retain your account information while your account remains active.
When you request account deletion, account-related personal information will be deleted or anonymized unless we are required or permitted to retain it for a legitimate purpose.
7.2 Order and Transaction Information
Order and transaction information may be retained for as long as reasonably necessary for:
- Order history
- Customer support
- Refunds
- Accounting
- Tax requirements
- Fraud prevention
- Security
- Dispute resolution
- Legal or regulatory requirements
7.3 Customer Support Information
Customer support communications may be retained for as long as reasonably necessary to:
- Resolve customer requests
- Maintain support records
- Prevent abuse
- Investigate disputes
- Meet legal requirements
7.4 Technical and Security Information
Technical logs, crash reports, diagnostic information, and security-related records may be retained for a limited period based on operational, security, troubleshooting, fraud-prevention, and legal requirements.
7.5 After Account Deletion
When an account deletion request is completed, we will delete or anonymize personal information associated with the account that we are not required or permitted to retain.
Certain information may remain temporarily or permanently where retention is necessary for:
- Legal compliance
- Tax or accounting requirements
- Fraud prevention
- Security
- Dispute resolution
- Enforcement of legal rights
Any information retained for these purposes will be restricted to the purpose for which it is retained and will be deleted or anonymized when the applicable retention period ends.
8. Account and Data Deletion
Ella Radiance provides users with a way to request deletion of their account and associated personal information.
If you have an Ella Radiance account, you may request account deletion at any time.
8.1 Deletion Request by Email
You can request deletion by sending an email to:
Please use the subject:
Account Deletion Request
Please include the following information in your email:
- Your name
- Email address registered with Ella Radiance
- Mobile number registered with Ella Radiance
You may also include any other information that helps us identify your account.
For security purposes, we may request reasonable verification before processing a deletion request.
8.2 Account Deletion Through the Application
If the Ella Radiance application provides an account deletion option, users can initiate deletion from the account/settings section of the application.
The account deletion option should be clearly accessible to users.
If you cannot access the application, you may use the email deletion process described above.
8.3 What Happens After a Deletion Request
After receiving and verifying a valid deletion request:
- We will process the account deletion request.
- Your account will be deleted or disabled as part of the deletion process.
- Personal information associated with your account will be deleted or anonymized where applicable.
- Information that we are legally required or legitimately permitted to retain may be retained for the applicable retention period.
- Retained information will not be used for unrelated purposes.
- When the applicable retention period expires, retained information will be deleted or anonymized.
9. Data Deletion Timeframe
We aim to process verified account and personal-data deletion requests within 30 days.
In some circumstances, additional time may be reasonably required due to:
- Legal requirements
- Security investigations
- Fraud prevention
- Dispute resolution
- Technical limitations
- Regulatory requirements
If information must be retained for one of these reasons, we will retain only the information necessary for that purpose.
10. Deleting the Application
Uninstalling the Ella Radiance application from your device does not automatically delete your Ella Radiance account or personal information.
If you want your account and associated personal information deleted, you must submit an account deletion request using the process described in this Privacy Policy.
11. Children’s Privacy
Ella Radiance is not intended for children who are below the minimum age required to independently use the service under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Ella Radiance improperly, please contact us at:
We will take reasonable steps to investigate and delete such information where appropriate.
12. Promotional Communications
Where permitted by applicable law, Ella Radiance may use your contact information to communicate information about:
- Products
- Offers
- Promotions
- Services
- Special announcements
You may request to stop receiving promotional communications by contacting us or using an available unsubscribe mechanism.
Transactional, security, and important service-related communications may continue where necessary.
13. External Links
Our website or application may contain links to third-party websites, services, or platforms.
Ella Radiance is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion of personal information
- Requesting account deletion
- Requesting information regarding the processing of your information
- Withdrawing certain permissions where applicable
- Opting out of promotional communications
To exercise applicable rights, contact:
We may request reasonable verification before processing requests involving personal information or account access.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy.
If significant changes are made, we may provide additional notice through our website, application, or other appropriate communication methods where required.
We encourage users to review this Privacy Policy periodically.
16. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us.
Ella Radiance
Email: ellaradiancein@gmail.com
Phone: +91 97792 95099
Address:
Ground Floor, 158, Green Avenue,
Dad Road, Backside Hotel Keys,
Pin Code – 142022, India
Account/Data Deletion Requests
Email: ellaradiancein@gmail.com
Subject: Account Deletion Request
Users may request deletion of their Ella Radiance account and associated personal information by contacting us using the above email address.
Last Updated: September 26, 2026